Why can’t people just do their jobs? I am beyond frustrated tonight.
We are applying for a benefits program for Grayson- MDCP. If he qualifies, it will give us tremendous financial support and services, which we desperately need.
There’s a long waiting list for this program- when I called and got Grayson on the list, he was number 23,000ish. No joke. It’s a 4-5 year wait. However, there is a loophole where medically fragile kids (which Grayson should be because of his G-tube) can skip to the top of the list- it involves a one night nursing home stay, probably in another city. Ridiculous, but we’ll do it.
We received the paperwork in the mail a month ago, and it’s due tomorrow. All it is is a form and letter that has to be filled out by one of Grayson’s doctors. Simple right? HAHAHAHAHAHAHA.
Since I feel G’s neurologist knows his condition best and I figured he’s done this before (the wording has to be specific) I asked him to fill it out and was very specific with him and his staff when it was due. This was 3 weeks ago.
I called last Tuesday to make sure it was completed and mailed and they told me it would be “mailed out tonight”- I put that in quotes because it was a lie. When I talked to our MDCP case manager Friday she had not received it. She told me to call again Tuesday (yesterday) to make sure she had it. I then called the neuro and left a message, which they didn’t return until Monday.
Monday- the neuro nurse called me and said it was mailed out Friday afternoon. So if that was true, it should have been in the office no later than Monday. I called Tuesday and left 3 messages, and 2 messages today, and our case manager finally called me back at 5:45 tonight. And guess what? She doesn’t have the paperwork yet.
Oh and the instructions say if it’s not in by the due date (tomorrow) the option to apply for this loophole is forever closed.
But besides the fact that the case manager didn’t return my call until I had left 5 messages, she is very nice and actually told me not to panic. She said since I am in contact with her she will give me an extension until next week.
So tomorrow, I am going to camp out at the neuro office until I can get a copy of the letter and I will fax it over myself. The thing I am worried about is when I talked to the neuro nurse Monday she said I can’t have a copy right now because they’ve sent it off to their medical records scanning company and it won’t be back for a few weeks. I have no idea if that is the truth or not- I am just praying somewhere there is a copy on someones computer or folder.
So needless to say, I’m a little stressed tonight!
And I know, I shouldn’t put up with this crap. But the doctor himself is awesome. Seriously, I don’t think we would be where we are in the diagnosis process if not for him. He’s aggressive, answers questions, and explores every possibility. It’s just that his office staff is horrible. So frustrating.
I seriously wish I had a secretary to deal with paperwork, insurance, and scheduling doctors appointments. I just want to take care of my kid.
boo. 🙁 hope you get that paper tomorrow without having to kick too many butts in the process.
I work as a PA and have filled out numerous forms for patients. I would think they would see the urgency in this one and treat it with a different level of importance! Medical staffs are almost always horrible- good for you for not judging the doctor based on his incompetent employees. I hope this works out tomorrow- definitely stalk their office!
I am sorry, I hate that people don't do their jobs unless you are right on top of them. I have had the same rant many times. Good Luck tomorrow I really hope that you get the paperwork you need.
Oh my gosh! Ridiculous!!! I hate having to babysit adults! I'd pitch a fit, and a tent to stay in their office, until I got that letter. So what if they already sent it on!?! Type up another one. If he is such a good doctor, then complain to him about his staff. If anyone can put the fire to their butts, it's their boss. I'd be so pissed! Go to the doc and/or the office manager and tell them it's now or never, and if they can't get their crap together then they can repay you the money you would've saved had their staff not been completely incomepent. **I think I'm PMSing. LOL.**
This one time, my friend needed something from a professor and he was refusing/ignoring her. She sat in his office singing "99 bottles of beer". Loudly. Off-key. She got what she wanted.Gotta say I've used her method, but with screaming babies. I usually would call and say "I need this, I need this today. Do you hear those children screaming? You are HURTING BABIES. They scream because of you. And if it's not ready when I get there, you get to look in their screaming faces and listen to them scream until it gets done. And believe me, it's easier to do things without the screaming." And then things usually magically work out.Good luck.
Oh no! I am so so sorry, I am annoyed for you too. Good luck today with camping out in the office, and I agree with the above people, TYPE ANOTHER ONE!!! Come on people. It's double frustrating because you would think his office sees a fair amount of intense and serious paperwork and would hop to it. Good luck good luck good luck, thinking about you!!!PS-Cute new blog background. :o)